ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT BOOK PDF - VALID ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT EXAM ONLINE

ITIL-4-Specialist-Create-Deliver-and-Support Book Pdf - Valid ITIL-4-Specialist-Create-Deliver-and-Support Exam Online

ITIL-4-Specialist-Create-Deliver-and-Support Book Pdf - Valid ITIL-4-Specialist-Create-Deliver-and-Support Exam Online

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q15-Q20):

NEW QUESTION # 15
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created

  • A. 1 and 4
  • B. 3 and 4
  • C. 1 and 2
  • D. 2 and 3

Answer: B

Explanation:
Individual changes should be measured by the outcomethey create to ensure they deliver real value, and theoverall success of multiple changes should also be measured by the outcometo confirm that the cumulative improvements meet business objectives.


NEW QUESTION # 16
An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?

  • A. Acceptance
  • B. Integration
  • C. System
  • D. Unit

Answer: B

Explanation:
Integration testingfocuses on verifying how different applications and components work together, helping to identify and prevent errors that occur when the new application affects other systems.


NEW QUESTION # 17
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

  • A. Integration and data sharing
  • B. Robotic process automation
  • C. ICI/CD
  • D. Customer orientation

Answer: A

Explanation:
Integration and data sharingfocus onaligning and unifying multiple systemsto ensure smooth, cohesive service design and delivery.


NEW QUESTION # 18
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

  • A. Promote a culture of learning and development
  • B. Hold regular meetings focusing on problem solutions
  • C. Encourage informal teams across the organization
  • D. Incorporate the organization's vision into the team culture

Answer: D

Explanation:
Incorporating the organization's vision into the team culturealigns individual efforts with organizational goals, ensuring that team members focus on work that contributes to overall success rather than personal interests.


NEW QUESTION # 19
An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?

  • A. Create one value stream for every lifecycle phase of support requests
  • B. Create separate value streams for practices, people, tools and suppliers
  • C. Create one value stream for the entire set of support activities
  • D. Create one value stream for each support team

Answer: C

Explanation:
Creating one value stream for the entire set of support activitiesensures anend-to-end viewof how the service will be supported, promoting integration across all contributing teams.


NEW QUESTION # 20
......

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